What does a Claim Letter primarily aim to achieve?

What does a Claim Letter primarily aim to achieve?

• A. Request information
• B. Express disappointment
• C. Announce a new policy
• D. Inquire about a service

Answer: (B)

A Claim Letter primarily aims to express dissatisfaction regarding a product or service and seek resolution or compensation for the issue at hand. It is a formal communication that conveys the writer's grievance and typically includes specific details about the problem, such as what went wrong, how it affected the customer, and what they would like to happen as a resolution. The intent is to prompt action from the recipient, often leading to corrective measures or compensation. While it's possible for a claim letter to request information or inquire about service issues, those activities are more characteristic of inquiry letters rather than a claim letter's primary purpose. Announcing a new policy does not align with the nature of a claim letter, which is rooted in addressing a specific problem rather than sharing information or updates.

A Claim Letter primarily aims to express dissatisfaction regarding a product or service and seek resolution or compensation for the issue at hand. It is a formal communication that conveys the writer's grievance and typically includes specific details about the problem, such as what went wrong, how it affected the customer, and what they would like to happen as a resolution. The intent is to prompt action from the recipient, often leading to corrective measures or compensation.

While it's possible for a claim letter to request information or inquire about service issues, those activities are more characteristic of inquiry letters rather than a claim letter's primary purpose. Announcing a new policy does not align with the nature of a claim letter, which is rooted in addressing a specific problem rather than sharing information or updates.